Before trading is allowed, every website must be fully compliant with accordance to the international credit card association regulations:
- Terms & Conditions – Terms & Conditions must be clearly visible and accessible from websites footer or header.
- Refund/Cancellation Policy – Detailed explanation on the refund and cancellation policy must be visible and accessible.
- Delivery policy and export restrictions – Detailed explanation on your shipment terms and export restrictions for tangible goods. For non-tangible goods, fulfilment time should be provided (instant, within an hour, within 24 hours, etc…).
- Ownership Statement – The following statement must appear on every page of the website:
“The website [www.XXX.com] is owned and operated by [Company name, address]”.
The statement should also be displayed on the checkout page, or prior to the final checkout payment.
- Contact Us/Customer Support – ‘Contact Us’ page should include customer support contact details (email address and/or telephone number), company name, company address and company’s registration number.
- Description of the products and services – Product and services prices, currency/ies and membership packages must be clearly described on the website, within the purchase process
- Email Receipt – Should be sent to the consumers once a payment has been made. The email receipt should be printed and sent with the delivered merchandise as well (if applicable).
- Domain ownership proof – Domain should be owned or related to the company. “Who Is” lookup will be performed during onboarding.
- Company address (location) – The country of the merchant’s location should be clearly displayed on the payment page or the pages prior to the checkout page. We recommend adding it to the footer of your website
The following sections apply only if you offer these services:
- If you offer free trials –
- Website should clearly disclose the terms and conditions of the free trial promotion, including: Clear disclosure the cardholder will be charged unless the cardholder expressly cancels before the trial period expires.
- Ensure cardholders are notified via email shortly before the trial period ends
- The date or time period after which any charges will commence
- Clear and simple steps to be taken by the cardholder to cancel the transaction prior to the end of the trial period
- Clear instructions and policy for returning products and obtaining refunds
- If you are handling recurring billing for products or services –
- Subscription plans must not be offered for a period of for more than one year OR if so, recurring transactions must be processed at fixed, regular intervals (not to exceed one year between Transactions).
- At the time of enrolment, merchants must require the consumers to expressly consent to entering an ongoing subscription service for recurring payments; The rebill payment terms and conditions must be mentioned on the payment page in a separate link and should include the amount of the recurring transaction and the date of recurring transaction;
- The merchant must send electronic notification 7 days before consumers are re-billed, with the amount charged;
- The e-mail receipt must state “recurring transaction” and the frequency of the recurring billing and length of any trial period.
- The e-mail receipt should include a clear disclosure that the cardholder will be charged unless the cardholder takes steps to cancel any subsequent transactions. A link or other simple mechanism to enable the cardholder to easily cancel the membership, including cases of expired trial period or any other changes in the nature of the recurring agreement.
- The merchant must send an electronic copy (i.e., email or SMS / text, if agreed with the cardholder) of the terms and conditions of the subscription service to the cardholder, even if no amount was due at the time. The electronic confirmation must include:
- Confirmation that the cardholder has agreed to a subscription, unless the cardholder cancels.
- The start date of the subscription.
- Details of the goods / services.
- Ongoing transaction amount and billing frequency / date.
- Link or other simple mechanism to enable the cardholder to easily cancel any the membership
- The Merchant must provide notification to the Cardholder of any change in the Transaction amount or any other terms of the agreement at least 2 working days before the change.