Customer Success Manager

We at UNIPaaS believe in a service approach, the clients' satisfaction from our service level and products are above all, we are looking to establish Customer Success management excellent Team.  
The Customer Success Manager & Technical Support responsibilities include resolving application issues, configuring operating systems and using remote desktop connections to provide immediate support.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve on UNIPaaS system.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal team
• Ask customers targeted questions to quickly understand the root of the problem
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. product, developers)
• Provide prompt and accurate feedback to customers
• Refer to internal systems or external resources to provide accurate tech solutions
• Prioritize and manage several open issues at one time
• Prepare accurate and timely reports
• Maintain jovial relationships with clients

• 3-5 years of experience in technial support, clients technical integrations, customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• A hybrid model of work, 2 days from home, 3 days TLV.

Preferred Qualifications:

• Bachelor’s degree
• Knowledge of Hubspot, Logs, Postman and monitoring tools
• Experience in the Fintech industry is a plus
• Experience working with B2B platforms is a plus

An early stage, well funded startup, founded by experts in the payments and fintech industry. UNIPaaS develops an innovative white label, ‘Embedded Finance’ Solution for SaaS B2B platforms, which helps them to add Fintech services to their platform.
Our unique, disruptive approach to the fintech world positions UNIPaaS as a category leader in the space of Embedded Finance and B2B payments.

At UNIPaaS you’ll have the opportunity to have a major impact on the service level we are providing, solve complex challenges, and transform the way B2B platforms are handling their business financial aspects.

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