About ClubRight

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ClubRight is a leading all-in-one membership management platform, designed by gym owners for gym owners. Serving over 1,000 fitness businesses and more than 2.3 million customers, ClubRight’s CRM manages sales, memberships, bookings, access control—and payments.

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The challenge: Payment friction was holding growth back

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Before partnering with Unipaas, ClubRight’s payment experience was fragmented and frustrating for both gym owners and members:

• ClubRight couldn’t fully capitalize on payment revenues due to operational and technical limitations.
• Gym owners were redirected outside the ClubRight app for onboarding, reporting, and support, leading to confusion and inefficiency.
• Payouts took up to 14 business days, with high fees and unreliable support from the previous provider.
• Gym-goers wanted to pay with Apple Pay and Google Pay—but these options weren’t available.

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Wayne Heath, Founder & CEO of ClubRight, explains:
"If a customer had a payment question, they'd vanish into a third-party portal. And if you needed help from the provider? Good luck. We knew we needed to take control."

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The solution: Fully embedded payments with Unipaas

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To regain control and unlock growth, ClubRight partnered with Unipaas to launch ClubRight Pay—a fully embedded and fully managed payment solution inside their own platform.

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Unipaas enabled ClubRight to:

• Embed payment onboarding, reporting, and support directly into the ClubRight experience under their brand ClubRight Pay.
• Quickly migrate stored cards from the previous provider—without disrupting service.
• Reduce payout times to just below three business days.
• Seamlessly offer preferred payment methods including Apple Pay, Google Pay, Visa, Mastercard, and American Express.
• Eliminate dependency on third-party portals—giving users one unified platform.

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Wayne shares:
"The migration was flawless, and the support from Unipaas has been top-tier. Our customers now have a simple, reliable experience—and that’s transformed our operations."

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The results: Higher revenue, better experience, accelerated innovation

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Since launching ClubRight Pay with Unipaas:

• ARPU increased by 5% and up to10% from active users, driven by improved monetisation of transactions.
• 60% of all payments now come via mobile wallets—a significant leap in convenience and customer satisfaction.
• Payout times were reduced from up to 14 days to just below three business days.
• Gym owners now enjoy a single view of all payments, reconciled and integrated directly with accounting platforms like Xero.
• ClubRight’s support team has seen a dramatic drop in payment-related queries—allowing them to focus on helping customers grow.
• ClubRight is also rolling out in-person payments via the ClubRight app, with card-present devices powered by Unipaas in the works.

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Wayne reflects:
"Unipaas didn’t just give us a better payment solution—they gave us a competitive edge. We’ve grown our revenue, improved our product, and strengthened our brand. Payments are now a real growth engine for ClubRight."

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‍Key takeaways

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• ✅ +5 and up to 10% ARPU growth from improved payment monetisation
• 📱 60% of payments now via Apple Pay and Google Pay
• 🔄 Seamless migration from previous provider with no disruptions
• ⚡ Faster payouts (below 3 days instead of up to 14)
• 🔗 Fully embedded onboarding, reporting, and reconciliation
• 🧑‍💼 Support teams freed from payment queries—focused on growth
• 🚀 Innovation unlocked: in-app in-person payments and POS devices in development

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