About Vectare
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Vectare is a specialist school transportation management platform, supporting over 150 independent schools across the UK and managing more than 12 million passenger movements each year. The company offers fully integrated services spanning booking, routing, ticketing, and—now—payments.

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The challenge: Fragmented payments slowed efficiency
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Before partnering with Unipaas, Vectare faced a range of payment-related challenges that created friction for both schools and parents:

• Their previous provider offered complex integrations that were difficult to manage and adapt.
  
• Technical support was slow, making problem resolution a consistent issue.
  
• Payment solutions lacked the flexibility required to serve Vectare’s unique use cases across public and private institutions.
  
• Onboarding new schools was cumbersome and resource-intensive.
  
• Direct Debit collections were unreliable, with a poor experience for end users.
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Dominic Kalantary Co-founder, explains: 

“Our previous payment partner struggled with understanding the transportation sector.”
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The solution: Embedded, tailored payments with Unipaas
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Vectare partnered with Unipaas to deliver a seamless and fully managed payment experience, integrated directly into their platform. Within weeks, Vectare launched a branded payment offering tailored to their ecosystem.

With Unipaas, Vectare was able to:

• Enable card, Direct Debit, and bank transfer payments—all from a single platform.
  
• Launch onboarding flows customised to each school’s brand and operational needs.
  
• Integrate payment collection directly into the booking process, offering real-time visibility into seat availability and payment status.
  
• Migrate existing users and payment data to Unipaas with minimal disruption.
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Dominic reflects:

“Direct Debit was critical to us, and cards were just as important. Unipaas condensed the number of payment providers and we were able to handle all these payment methods in an effective and efficient manner.” 

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The results: Faster onboarding, fewer Issues, better Payments
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Since integrating Unipaas, Vectare has seen measurable improvements across the board:

• Transactions increased by 25%, driven by a more accessible, in-flow payment journey.
  
• Failed transactions dropped by 50% thanks to more reliable Direct Debit handling.
  
• Support tickets fell by over 60%, freeing up internal teams and improving customer experience.
  
• Onboarding new schools now takes 1–2 days less than with their previous provider.
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Dominic shares: 

“Unipaas fully understood our needs and was able to make our product sticky, seamless, and reliable. And that’s what it’s all about at the end of the day: creating payments journeys people are happy with.” 

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Key takeaways
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• ✅ +25% transaction volume through embedded, intuitive payment journeys
  
• ❌ 50% fewer failed transactions with improved Direct Debit flows
  
• 📉 60%+ reduction in payment-related support tickets
  
• ⚡ Faster onboarding: schools onboarded 1–2 days quicker than before
  
• 🔗 Custom-branded onboarding and in-platform payments under one roof
  
• 🧑‍💼Support teams focused on client success, not fixing payment issues
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Dominic’s enthusiasm on the partnership:

“My developers rave about Unipaas’s level of service and that’s made integration so much easier. They have weekly calls with Unipaas and when they raise a question, it will be handled in minutes via Slack. Actually having that really quick dialogue with a human that you know just resolves the issues.”

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