(as explained by Paul Gott, Beelivery COO)
The complexity of our service at times requires manual intervention and as a result, our support team accounts for around 25% of the total Beelivery team. A major part of the support team workload is due to issues that involve payments to customers and our driver partners.
Payments represent one of the main challenges and barriers to scaling the Beelivery service and this was complicated by the fact that we were using 3 payment platforms to complete an end-to-end flow.
The main problems we identified with our current process were:
When looking into solutions to solve our payment challenges, we were interested in:
We see our freelance drivers as our business partners. One of the ways we want to empower them is by helping them with their business's cash flow and collection.
Beelivery has been providing customers in the UK with an on-demand rapid grocery delivery service since 2015.
The quality of our service and service excellence are one of our main values. We aim to provide this value to both our customers - those who use our platform to enjoy quick delivery services. And, our drivers, who are perceived and treated as our business partners.
One of the ways we want to empower them is by helping them with their business's cash flow and collection.
UNIPaaS solution implementation phase took 4 weeks.